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Your order is being shopped at:
for grocery orders $99.99 and under
for grocery orders $100 and over
*These fees do not apply to gift basket deliveries
Online Shopping Help / FAQs
Welcome to Bristol Farms Home Delivery!
For information regarding your order or assistance in placing orders, please contact the Bristol Farms Home Delivery Customer Support at 1‑888‑353‑2351. You may also reach us by sending an email to .
Have same day delivery if you order before 11:00am.
Here are Frequently Asked Questions about our service:
- When can I get my groceries delivered?
- Can I get same day delivery?
- Can I "Shop By History"?
- Can I create a "Saved List"?
- Can I make changes to a submitted order?
- Is there a minimum order amount?
- What is the home delivery fee?
- Should I tip my driver?
- Do you deliver to my area?
- I want to shop. How do I start?
- Can I find all the products online that I buy in the store?
- What if I can't find an item online that I know is in the store?
- Can I place a delivery order for someone else?
- Do I need to be present at the time of delivery?
- How do I pay for my order?
- Why does my order confirmation say that it is an estimated total?
- What happens if an item is out of stock?
- Is my personal information kept confidential?
- How do I contact Customer Support?
- Which states allow wine and liquor shipping?
When can I get my groceries delivered?
Enter your delivery zip code to view available delivery times.
Can I get same day delivery?
We offer same day delivery for orders placed before 11:00am. For earlier time slots (7am-8am), orders must be placed by 3pm on the previous day.
Can I "Shop By History"?
Yes, you can shop based on your past orders. In the upper left navigation, click "View Order History." After locating the order you would like to replicate, click "Add All to Cart" below the order. All items associated with the order will be added to your cart and you can proceed by adding more items from the departments or by checking out and completing your order.
Can I create a "Saved List"?
Yes, you can create multiple saved lists. This function is perfect for reoccurring orders that contain the same items. You can save a list by adding items from our departments to your cart, click "Checkout" and then click "Create List from Cart" in the lower right navigation below the "Order Summary" area.
To use your saved lists, click "View my Lists" in the upper left navigation on the shopping home page, and click "Add All to Cart" once you have located the list you would like to shop from.
Can I make changes to a submitted order?
Yes, just sign in to your account and click "View Order History" in the upper left navigation on the shopping homepage. Locate the order you wish to change and click "Edit Order" and proceed by making your changes. **Important - you must fully complete the checkout process to submit your order after changes. You can change your order up until 4 hours before your delivery window starts. For example: If your order is scheduled for delivery between 10am 11am, you may change your order up until 6:00am.
Please note: Changing the delivery date may affect item prices and promotions.
Is there a minimum order amount?
No, there is no minimum order amount.
What is the home delivery fee?
Home Delivery fees are $9.99 for orders $99.99 and under; and FREE for orders $100.00 and over.
Should I tip my driver?
Our drivers do not accept tips but appreciate your generosity.
Do you deliver to my area?
To find out if Bristol Farms Home Delivery is offered in your area, enter your delivery zip code where prompted in the upper left navigation on the shopping homepage, located below the sign on area. You can also enter your delivery zip code while browsing our products and upon click of any item.
I want to shop. How do I start?
You may browse our items by department and category, but to start shopping, please enter a delivery zip code where prompted or register a new account. You may register by clicking "Sign up now!" in the upper left navigation on the shopping home page.
Can I find all the products online that I buy in the store?
Items will vary by location, but if you are accustomed to shopping a particular store, you will experience most of the same items online that you would in the store.
What if I can't find an item online that I know is in the store?
Simply add a note to your order for any additional items you would like added to your order. You may add a note in the "Add a Note" area on the checkout screen.
Can I place a delivery order for someone else?
If you would like to order groceries for a recipient, simply add a new delivery address on the delivery screen during the checkout process. You can still use your own credit card payment and billing information on the account.
Do I need to be present at the time of delivery?
Yes, someone over the age of 18 must be present. If someone over the age of 18 isn't present at the time of delivery, your driver will attempt to reach you and arrange delivery at a later time.
If your order contains alcoholic beverages, or other age-restricted items, someone over the age of 21 must be present to accept and sign for the delivery. Anyone accepting delivery that appears under the age of 30 will have to provide valid (non expired, government issued) identification.
How do I pay for my order?
We accept Visa, MasterCard, Discover and American Express. We also accept Bristol Farms preferred House Accounts as payment. You may enter your form of payment during the checkout process on the payment screen.
Cash, gift cards, personal checks and other charge accounts are currently not accepted online.
Why does my order confirmation say that it is an estimated total?
We provide estimated amounts as the actual order value cannot be determined until the day of delivery due to variations in product weights (e.g. random weight items such as produce, or sliced deli meat), available prices and promotions between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.
What happens if an item is out of stock?
During the checkout process, we ask if you would like us to substitute an item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If your driver is no longer present, please contact our Customer Support at 1-888-353-2351 to help resolve the issue. If an item is missing from your order, you have 48 hours from the time of delivery to notify Customer Support for a full refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products cannot be returned or refunded once you have accepted delivery.
Is my personal information kept confidential?
How do I contact Customer Support?
Call toll-free at 1‑888‑353‑2351, or you can email us at .
Which states allow wine and liquor shipping?
We can ship items containing wine or liquor to:
- District of Columbia
- New Hampshire
- New Jersey
- New York
- North Carolina
- South Carolina
Shop from the comfort of home and we’ll deliver to you! Bristol Farms offers grocery home delivery services, delivering our delicious and gourmet food straight to your home. You can select a date and time that is most convenient to your schedule. Order by 11am for same day delivery. To start shopping, please enter your zip code or log into an existing account.